FAQ's

Zenkki is the most circular and flexible way to access high quality furniture in London and surrounding areas. You can subscribe if you only need furniture short term and on our sister site zenkkiloop.co.uk, you can buy items, through our unique Buyloop™ offering.

We deliver in the Greater London and Surrey area.

Send us an email on hello@zenkki.co.uk if you would be interested in the furniture and live further away for a custom delivery quote.

Delivery is £39 on all subscription orders.

The majority of items are in stock and have a delivery time of 3-5 days, excluding weekends and bank holidays. If you need the furniture at a later time, for example at a move in date, just let us know within 24 hours of placing your order. 

You can find the delivery time on each product page under the "delivery" tab.

Prepare your space as you would for any large delivery. Remove any objects that could be in the way so the delivery team has enough space to get your furniture in.

Do also let us know if there might be any issues with parking or accessing your home, or if you live on a higher floor without a lift. This will help our team prepare in the best way for the delivery day.

If within 14 days you change your mind, we can provide a replacement item (where available in stock) or you can return your items for a full refund. Delivery fees or other custom charges are typically not refunded. 

The items should be unused and returned in the same condition and original packaging in which they were received. A collection fee may be applicable, especially to large subscription orders or if you return all your subscription items.

Zenkki certified items are proven to fit our circular model. They are of good quality and ideally sustainably produced. They are easy to transport, assemble and disassemble and it’s possible to replace parts in order to increase their longevity. Basically, we have a list of criteria to ensure we only provide good quality items, so you don’t have to worry about it.

We pride ourselves on offering high quality furniture. Our customers score our furniture on average 9.2/10. 

To achieve this, we partner with brands that offer furniture of high quality that is durable and sustainable. We look for functional and contemporary pieces. Some of the brands you'll find on the website include HÅG, Swyft, Anglepoise, Revive Furniture, Oakywood and Woodman. We also have our own line of Zenkki items.

If you are missing any items, do feel free to reach out.

1) Browse for subscription furniture on the website and see what you like.
2) Add the item to the cart.
3) Check out by entering your delivery and payment details. You will pay for the first month + £39 delivery.

We'll then be in touch with your delivery information. You can find the expected delivery time on each product page, it's 3-5 days for most items excluding weekend and bank holidays. If you'd like your items later than that, for example at a moving-in date, put your preferred date in the checkout or just reach out on hello@zenkki.co.uk to let us know.

There is no minimum spend needed. You can subscribe to as many or as few items as you like.

When you check out you pay for the first month of your furniture and for a £39 delivery fee. After that, your monthly subscription charge is taken on the same day of the month that your furniture is delivered, starting one month after the delivery day.

You can rent furniture for as short as you want, or up to 3 months. You can end a subscription easily through the customer portal or by email to us. There is a minimum fee of two month's subscription, even if you return your furniture sooner.

You also have a 14 day return option from when you first receive your items.

Zenkki is a circular service, so if If you subscribe to an item it will not necessarily be brand new. We aim for all furniture to be 'like-new' with only slight signs of usage. You will always get to check and confirm you are happy with the furniture at delivery and in the unlikely event that you aren't, we will replace it for free.

We have extensive quality control in place and all items have been chosen because they are suitable for a circular model.

1. All items go through a deep clean and sanitation process. Depending on the item, this involves vacuuming, disinfecting surfaces, and washing and steam cleaning fabrics.

2. Any item that could need a little pick me up is refurbished, as much as possible, back to its previous glory. This sometimes involves reupholstering items by replacing or recovering the fabric, refinishing paint or wooden surfaces or swapping out spare parts such as legs.

Despite these steps some items will show signs of usage, for example light scratches on wooden surfaces. A big part of Zenkki's mission is the circularity and keeping quality items in use longer which we hope is important to our customers too.

The delivery team can put your items in your room of choice, but they will not be able to assemble or take back packaging. Most items will already be delivered to you fully assembled. If it is not, we will of course provide the instructions. Typically our furniture will only require light assembly, like attaching legs to a tabletop.

If you would like help assembling do reach out to us on hello@zenkki.co.uk after placing your order and we can offer this as an additional service. This needs to be arranged prior to your delivery.

If you are done with a piece of furniture you can easily cancel your subscription through the customer portal or by notifying us via email. We need a 10 working days notice and will arrange a suitable day for pick up. There is no need to disassemble or pack your furniture. Your subscription will end following collection.

The pick up charge depends on the number of items to be returned.

1-3 items: £39
4+ items: £69

No. If your furniture comes in a box then feel free to recycle it responsibly. You don't need to store any packaging as if and when you return your item we will pick up your furniture as it is. If you want to keep the packaging, we are happy to collect it at the end of your subscription so that we can reuse it.

Do note that if you return your items already during the 14 day return window, they should be in the same condition as when you received them and still have the original packaging.

We expect some normal wear and tear during your subscription. As our furniture goes through an extensive refurbishment process, they'll be made to look almost like new again. You could be charged for more significant damage which is beyond normal wear and tear, or if an item is completely beyond repair, for the replacement value.

Do note that if you return your items during the 14 day return window however, they should be in the same condition as when you received them.

Yes, after placing an order you will get access to our Customer Portal where you can manage your subscription. You can always reach out on hello@zenkki.co.uk for assistance too.

As long as you're moving within our delivery area in Greater London, we can help move your Zenkki items against an additional charge. Or you can move the items yourself, but do take care not to damage them during the move.

We also ask that you update us with your new address as per your hire agreement we need to know where the items are located.

You will need to accept the terms of our hire agreement when you check out.

As part of the order process and before delivery, we might run a soft credit check for subscription orders. This will not impact your credit rating. We may request a deposit for large orders.

We are committed to never throwing away furniture pre-maturely and we find that items can have a long life with the right care and refurbishment. In the instance that an item would not be suitable for a subscription anymore, we sell the item second hand or make sure it comes to good use with a number of charity partners.

Yes, we work with landlords, employers, interior designers, real estate and home staging professionals who might need furniture for a shorter or longer period of time, your project length can be as short as a day and there is no maximum length.

Please reach out and we can provide you with a detailed quote for your project. More details here.

Yes, we offer an interior design service. Apart from the furniture, we can help with for example space planning, art walls and accessories to complete your space. This is available to private customers and businesses. Reach out on hello@zenkki.co.uk.

Too big amounts of furniture end up in landfills each year, something we know could be prevented if the industry took steps to help people furnish their homes with more durable, high-quality items. It also requires a mindshift to restore and re-circle items.

One of the main reasons Zenkki started is to provide an affordable way to access high quality furniture. We want it to be a cost efficient option to the "fast furniture" you might otherwise opt for. Ownership doesn't always need to be the default, sometimes flexibility and sustainability could be the better option.

- As Zenkki is a circular service we take it on us to restore and refurbish our items to keep them in use longer. This goes for both the subscription and buy models.

- We carefully choose the items and brands we work with, looking for sustainable manufacturing processes and durable materials.

- We aim to make environmentally conscious decisions in all parts of the business. For example all packaging material in our warehouse is stored and reused for repackaging other items.

Read more about our mission here and circularity in furniture in our blog post here.

We're based in Surrey, just on the outskirts of London. Zenkki was founded in 2021 and is an independent, family run business.

At Zenkki, we want to celebrate sustainable living, circularity and innovation within the design space. This is what we do through the Zenkki Community and we would love for you to get involved! Share your ideas and inspiration with us on #Zenkki.life.

You can also sign up to our newsletter to stay up to date.

You can get involved with Zenkki as an investor, brand ambassador, supplier or team member. Reach out to us on hello@zenkki.co.uk to discuss ideas.

Drop us an email on hello@zenkki.co.uk or use the "contact us" chat below. We aim to respond within 48 hours.